Refund & Cancellation Policy
Last updated: 4 November 2026
Our courses, mock tests and test series are digital services that you can start using right after payment. This policy explains when a purchase can be cancelled and refunded.
Courses
- You can ask for a full refund within 7 days of purchase if you have completed less than 20% of the course and no certificate has been issued.
- After 7 days, or once 20% or more of the course has been completed, or a certificate has been issued, the purchase cannot be refunded.
Mock tests and test series
- You can ask for a full refund within 48 hours of purchase if you have not started any test in it.
- Once a test has been started, or after 48 hours, the purchase cannot be refunded, because questions and solutions have been revealed.
Bundles and live classes
A bundle is refundable on the same terms as its parts: only if nothing in it has been used beyond the limits above. A live class cancelled by us and not rescheduled is refunded in full.
Always refunded
- Duplicate payments or payments charged twice for the same order.
- Payments taken when the order failed and you did not get access.
- Technical problems on our side that stop you from using what you bought and that we cannot fix within 7 days.
How to ask for a refund
Write to us from your registered email with your order number and the reason. Email support@learnmitra.com, call or WhatsApp +91 62399 11499, or use our Contact page. We reply within 2 business days.
How refunds are paid
Approved refunds are returned to the original payment method through Razorpay. The money usually reaches your account within 5–7 business days, depending on your bank. Access to the refunded course or test ends when the refund is made.
Cancellation
You can stop using a course or test at any time. Cancelling without a refund under this policy does not return any money for the remaining access period.
